Processing times for online orders can be UP TO 5-7 Business days before being shipped. We use USPS for shipping, however, once the order is at the post office, it is out of our hands.
Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders
Once you or a designated party has picked up/accepted an order and/or signed for it, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc.
Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake.
All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up/drop off.
Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
*We only give refunds in accordance with refund policies stated below.*
Refunds/Cancellations: Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored.
Changes and cancellations to retail orders are accepted until 120 hours (5 days) prior to scheduled pick up time. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 120 hours in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date.
We do our best to prevent cross contamination, however, we work in a kitchen that contains nuts, gluten, dairy, and other major allergens so nothing is guaranteed.
Allergens Found in Our Shop: Nuts and Nut By-Products Eggs and Egg By-Products Milk and Dairy Products FD&C Yellow #5 Wheat